Customer service adviser
Ararat Rural City Council

Ararat is a large regional centre north-west of Melbourne in the heart of Victoria. Strategically located at an important junction of several major highways, the city is a logical stopping off point for tourists exploring the nearby Grampians Ranges and Grampians Pyrenees wine regions.

The region is renowned for tourism, the production of world-class wines, agriculture and manufacturing, which collectively fire a buoyant regional economy. At Ararat Rural City Council students will be able to complete SWL placements that engage them in a wide variety of industry areas.

Skills You Might Learn

Skills attained will include the following;

- Importance of teamwork
- Time management and punctuality
- Communication skills in the workplace
- Experience and familiarity with general business administration functions
- Exposure to business administration activities in a professional environment
- Broader understanding of what an administrative role involves on a day-to-day basis

Typical Tasks & Duties

Students will be responsible for the following tasks;

- Assisting Ararat Rural City Council trained staff with related administrative and customer service activities
- Engaging with customers as advised by Ararat Rural City Council trained staff
- Completing all related tasks as assigned by Ararat Rural City Council trained staff

Student Requirements

The following requirements must be met;

- Students are required to have a keen interest in administration, community services or tourism
- Students must be able to spend extended periods on their feet
- Students must have a willingness to learn and be able to follow instructions
- Students must be willing to communicate clearly and work with a team
- Students must be completing a related subject or have displayed an interest in the area

Dress Requirements

Students undertaking a Customer Services Assistant placement with Ararat Art Gallery / Ararat Town Hall will be required to wear neat casual clothing as appropriate for an office space.

Special Transport Requirements

The student will be required to arrange their own transport; if transport is presenting a problem please contact CGLLEN to discuss available options and support that can be provided.

Email: SWL@cgllen.org.au
Phone: 03 5352 3266

RELATED COURSES INCLUDE

• BSB30115 - Certificate III in Business
• CUA20215 - Certificate II in Creative Industries
• CUA20715 - Certificate II in Visual Arts
• CUA31115 - Certificate III in Visual Arts
• VIC20116 - VCAL Studies