Customer service adviser
Northern Grampians Shire Council

If you are interested in applying for this exciting opportunity, please contact CGLLEN for specific details for student placement- swl@cgllen.org.au or 035352 3266. The Northern Grampians Shire Council is a large regional centre north-west of Melbourne in the heart of Victoria. Strategically located at an important junction of several major highways, the city is a logical stopping off point for tourists exploring the nearby Grampians Ranges and Pyrenees wine regions.

The region is renowned for tourism, the production of world-class wines, agriculture and manufacturing, which collectively fire a buoyant regional economy. At Northern Grampians Shire Council students will be able to complete SWL placements that engage them in a wide variety of industry areas. If you are motivated and enthusiastic about learning from a team of professionals, please talk to your careers teacher today about how to apply.

Skills You Might Learn

Skills attained will include the following;

- Importance of teamwork.
- Time management and punctuality.
- Communication skills in the workplace.
- Experience and familiarity with general customer service functions.
- Exposure to local council worker roles and customer service activities in a professional environment
- Broader understanding of what a council worker role involves on a day-to-day basis

Typical Tasks & Duties

Students may undertake tasks and typical duties only if they are completing a relevant VET qualification and the structured workplace learning will allow them to obtain or further develop the skills and knowledge outlined in a relevant unit of competency within the qualification. Students will be responsible for the following tasks;
- Assisting Northern Grampians Shire Council trained staff with related service activities.
- Engaging with customers as advised by Northern Grampians Shire Council trained staff.
- Completing all related placement tasks as assigned by Northern Grampians Shire Council trained staff.

Student Requirements

Students are encouraged to consider a SWL placement to develop skills learned from their VET course in Business Administration, Construction Pathways and/or Sports and Recreation. Whilst the student is attending the work placement they are expected to:
- Students must be willing to spend periods of time observing and to undertake necessary tasks as requested.
- Dress appropriately and wear Personal Protective Equipment as part of certain work tasks and duties.
- Maintain interest and participate in tasks and work duties.
- Be well mannered and behave in a respectful and responsible manner.
- Be punctual and notify the workplace supervisor and careers teacher of any planned or unplanned absence from placement. Please discuss extension of placement dates if there are nominal hours to be completed as part of the VET course.
- Follow management instructions carefully and competently.
- Have good communication skills and display a friendly customer service manner.
- Act in accordance with Occupational Health and Safety (OH&S) requirements and have completed OH&S modules as part of their VET course or school subject.
- Work as a productive team member and have skills in effective communication.
- Listen and take advice from fellow workers.
- Respect other people’s belongings.
- Keep a note pad and pen handy to take notes for their own reference.
- Demonstrate the skills they have developed through their course or school subject.
- Take their Workplace Learning Record and/or take course assessment tasks to the work placement every day.
- Students must be completing a vocational related subject or have displayed an interest in local council services.

Dress Requirements

Please discuss with the employer at the preplacement interview. Protective, industrial Clothing including safety boots may be required if assigned to maintenance role.

Special Transport Requirements

The student or the parent/guardian (where the student is under 18 years of age) is responsible for the student’s transport to and from the workplace. If it is proposed that the student may need to undertake vehicle travel with their employer and/or supervisor during the arrangement (including transporting the student to and/or from the workplace), the employer must complete the Structured Workplace Learning Travel and Accommodation Form. The student or the parent/guardian (where the student is under 18 years of age) must give their consent by also completing this form. If transport is presenting a problem please contact CGLLEN to discuss available options and support that can be provided. Email: SWL@cgllen.org.au Phone: 03 5352 3266.

RELATED COURSES INCLUDE

• BSB20115 - Certificate II in Business
• BSB20120 - Certificate II in Workplace Skills
• BSB30115 - Certificate III in Business
• CPC20211 - Certificate II in Construction Pathways
• CPC20220 - Certificate II in Construction Pathways
• SIS20115 - Certificate II in Sport and Recreation
• SIS30115 - Certificate III in Sport and Recreation
• VCE0000001 - VCE (including VCE Vocational Major)