Food and beverage attendant
Mantra Melbourne Epping

Two SWL placement opportunities exist for enthusiastic students to work alongside experienced and friendly staff at Mantra Melbourne Epping. One of the students will be working as Housekeeper and the other in Food and Beverages but no alcohol service. Located in Melbourne's fastest growing residential and commercial growth corridor and designed by leading Australian architects and interior designers, Mantra Melbourne Epping represents a new standard in corporate accommodation. Comprising of 214 guest rooms across a range of styles, "state of the art" conference facilities for up to 500 delegates and a full range of food & beverage facilities, all designed to ensure the ultimate stay experience.

Skills You Might Learn

The student working in Food and Beverages will get the opportunity to develop skills in:
- Customer service
- Interpersonal and communication
- Team work
- Courtesy
- Organised
- Health and Safety rules

The student working in Housekeeping will gain skills in:

- Working under pressure
- Working quickly and efficiently
- Team work
- Communication skills
- Customer service
- High standards of personal hygiene
- Health and Safety rules.

Typical Tasks & Duties

Strong customer service is a primary attribute of a Food and Beverages Attendant. Your strong communication skills will shine through in this role by delivering service experience from excellent customer service, having knowledge of food and safety requirements and everything in between. The student will be involved in a wide variety of tasks. This will ensure that every day is different and will involve delivering food and non-alcoholic drinks, maintaining the service area, basic food preparation and safety, washing up and general cleaning.

The Housekeeping role is critical to the effective operation of the Hotel. The main component of this role is to perform general cleaning duties, report any maintenance or damage to the housekeeping supervisor, aesthetic upkeep of rooms, public areas, and back areas. Specifically, the role will involve dusting, vacuuming, mopping and surface cleaning of all assigned areas. Ensure all rooms and common areas are clean, sanitised and presentable. Restock and replenish supplies, such as toiletries, towels and other amenities.

Student Requirements

The student in the Food and Beverages area may have previous experience in a similar role, or may be a customer service superstar in a different industry, either way we would love to hear from you. There are a few things that will make you shine in this role: having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guests smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly advise and offer suggestions. If you are an energetic hospitality student with a passion for customer service, give it a go.

Working as a Housekeeper will give you the opportunity to build up your hospitality career within a stable, secure and reputable organisation. If you are a "can do" person that works hard with purpose and energy; likes working in a team within a diverse environment; pays attention to detail and consistently delivers to the highest quality, then you'll fit right in and we'd like to have you on our team.

Dress Requirements

Students are required to wear their own black slacks, black shirt and black, closed shoes

Special Transport Requirements

Mantra Epping is located close to public transport. Use the Public Transport App to work out public transport options from your home. (PTV)

RELATED COURSES INCLUDE

• BSB20115 - Certificate II in Business
• BSB30115 - Certificate III in Business
• FBP20117 - Certificate II in Food Processing 
• SIT20116 - Certificate II in Tourism
• SIT20316 - Certificate II in Hospitality
• SIT20416 - Certificate II in Kitchen Operations
• SIT30116 - Certificate III in Tourism
• SIT30616 - Certificate III in Hospitality
• SIT30916 - Certificate III in Catering Operations