Food and beverage attendant
Lake Bolac Diner and Cafe

If you are interested in this exciting opportunity, please contact CGLLEN for specific details of the student work placement- swl@cgllen.org.au 0r 5352 3266. Do you have a keen interest in Hospitality and want to learn more about small business operations in food services and catering? A great opportunity exists for a student currently studying a VET subject in Hospitality: Operations to gain skills as a Café Food Service Attendant at Lake Bolac Diner and Cafe, a popular food and beverage stop in the Western District region. Partners Kathy Matthews and David McDonald are the proud owner/operators of the Lake Bolac Diner and Cafe and they welcome applications for students wishing to have a full experience in duties involved in customer service. If you are motivated and enthusiastic about working in a fast paced food service environment, please talk to your careers teacher today about how to apply for this exciting opportunity.

Skills You Might Learn

The student may have the opportunity to attain a broad range of skills while on work placement. These may include valuable employability skills such as:
- Communication and customer service.
- Teamwork.
- Punctuality.
- Presentation.
- Hygiene.
- Problem solving.
- Planning.
- Initiative.
- Money handling.
- Multi tasking.
- Following instructions.
- Work under supervision.
- Industry specific Occupational Health and Safety processes and procedures.
The student may also attain vital industry specific skills which will relate to their secondary school studies they include:
- Hands-on practical experience.
- Observing and learning from industry qualified and experienced professionals.
- Working in real-life scenarios.
- Working with tools and equipment necessary to the occupation.
- Liaising and working with supervisors, colleagues, industry personnel, customers/clients and suppliers.

Typical Tasks & Duties

The student will be part of a hard working team in the Diner's front of house service area- take away and fast food service counter. The student will be responsible for greeting guests as they arrive, taking orders at the service counter, food service as per service processes, replenishment of stock areas and prepare and serve espresso coffee. The student will also complete general cleaning duties of service counter, dining tables and all services areas before, during and after service. The student will complete kitchen duties including food handling and dishwashing as instructed.

Student Requirements

Students with a positive attitude towards Hospitality: Food and Beverage Attendant, with a keen eye for detail and are self-motivated, have basic mathematical skills in counting and money handling, have a consistent and good work ethic, willing to listen and follow instructions are encouraged to consider a SWL placement to develop skills learned from their VET subject in Hospitality: Operations. Please note: to take part in this placement, students are required to leave their phone in an area with their belongings and only use their phone or electronic devices when they are on meal breaks (out of work hours).

Whilst the student is attending the work placement they are expected to:
- Students are required to have completed the Occupational Health and Safety (OH&S) module in the relevant VET course.
- Student must be interested in Front of House Operations in the Hospitality industry.
- Student must be willing to spend periods of time observing and to undertake necessary tasks as requested.
- Dress appropriately.
- Maintain interest and participate in tasks and work duties.
- Be well mannered and behave in a respectful and responsible manner.
- Be punctual.
- Follow management instructions.
- Have good communication skills.
- Act in accordance with Occupational Health and Safety (OH&S) requirements.
- Work within a team environment and share tasks and duties.
- Listen and take advice from fellow workers.
- Respect other people’s belongings.
- Keep a note pad and pen handy to take notes for their own reference.
- Demonstrate the skills they have developed through their course.
- Take their Workplace Learning Record or course assessment tasks to the work placement every day.

Dress Requirements

Students are required to wear enclosed, non slip shoes. Hair neatly tied back. Other dress requirements discussed with the student before commencement of the placement. No mobile phones are required on work placement.

Special Transport Requirements

The student or the parent/guardian (where the student is under 18 years of age) is responsible for the student’s transport to and from the workplace. If it is proposed that the student may need to undertake vehicle travel with their employer and/or supervisor during the arrangement (including transporting the student to and/or from the workplace), the employer must complete the Structured Workplace Learning Travel and Accommodation Form. The student or the parent/guardian (where the student is under 18 years of age) must give their consent by also completing this form. If transport is presenting a problem please contact CGLLEN to discuss available options and support that can be provided.

RELATED COURSES INCLUDE

• BSB20120 - Certificate II in Workplace Skills
• SIT20316 - Certificate II in Hospitality
• SIT30616 - Certificate III in Hospitality
• SIT30916 - Certificate III in Catering Operations