Customer service adviser
GWM Water

This Role: Customer Service
Please refer to www.gwm.org.au for more information and to see how the geographical operational area relates to your schools location.
GWMWater is one of the largest regional water corporations in Victoria and offers exciting work placement opportunities to students. GWMWater is committed to building capacity and culture of its people into a highly skilled, professional, customer focused and efficient organisation. GWM is an equal opportunity employer and actively promotes staff into all roles and levels within the organisation

The Customer Service Officer is part of a team responsible for all initial points of contact with GWMWater customers. The members of the team have a vital role in creating an initial and lasting positive impression on customers. The role is performed face to face, via the phone and email. It requires a mature attitude and high level communication skills. Your role may include receptionist duties, processing payments and maintaining database information.

Skills You Might Learn

This placement will provide students with valuable 'hands-on experience' and the opportunity to learn from experienced industry professionals.

Students will have the opportunity to attain a broad range of skills while on SWL placement. These skills include valuable general employability skills in communication, teamwork, problem solving, planning and technology.

Students may also attain vital industry specific skills which will relate to their studies including:
- General Administration skills
- Experience in customer focused roles
- Time management skills
- Understanding of general office practices
- Working in real-life scenarios and environments
- Working with tools and equipment necessary to the occupation and business
- Liaising and working with colleagues, supervisors, customers/clients and suppliers
- Occupational health and safety practices.

Typical Tasks & Duties

Respond to customer enquires face to face, over the phone or via written correspondence.
Assist staff with reception duties including data entry, customer payments, banking duties, data base management.
Create a positive experience for customers
Receptionist duties as required.
Undertake other duties and functions as directed

Student Requirements

The position will suit those who have a genuine interest in customer service and office procedures. This placement will provide students with valuable 'hands-on experience' and the opportunity to learn from experienced industry professionals.

Students will:
• Have a passion for the industry and be committed to the task
• Have a neat appearance and wear clothes appropriate to the workplace.
• Be willing to learn
• Be punctual (on time) for work
• Have a good work ethic
• Take pride in their work and have attention to detail
• Have a good work attitude and show initiative
• Have good time management skills

Dress Requirements

Smart casual / business wear

Special Transport Requirements

No specific transport arrangements available. Students must organise their own transport, to and from the workplace.

Check the Horsham bus network map at:
https://www.ptv.vic.gov.au/assets/default-site/more/maps/Local-area-maps/Regional/eda63a0697/16_Glen-Eira_LAM.pdf

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• CUA31015 - Certificate III in Screen & Media
• ICT20115 - Certificate II in Information, Digital Media and Technology