Sales assistant
Harvey Norman Ararat

If you are interested in this exciting opportunity, please contact CGLLEN for specific details regarding student placement- swl@cgllen.org.au or 03 5352 3266. This SWL placement is a great chance for an enthusiastic student to learn about retail- customer service, business administration and warehousing operations. It particularly suits someone with an interest in consulting with customers and improving their communication skills. Harvey Norman Ararat offers a friendly and supportive workplace atmosphere. If you have effective communication skills and you are enthusiastic about customer service with a great eye for detail, please talk to your careers teacher today about how to apply.

Skills You Might Learn

Skills attained will include the following;
- Teamworking skills.
- Time management and punctuality.
- Communication skills in the workplace.
- Experience and familiarity with general retail and business functions.
- Exposure to customer service activities in a professional environment.
- Broader understanding of what a customer service role involves on a day-to-day basis.

Typical Tasks & Duties

Students will assist trained staff in performing duties, students receiving high level supervision. Duties may include but not limited to customer service roles in the various sections of the store. Students will learn about stock replenishment, warehousing and product delivery systems and displays, as well as, assisting customers to locate items.

Student Requirements

Students are permitted to learn how to use plant or equipment only if they are explicitly required in the performance criteria or assessment requirements of a unit of competency the student is undertaking as part of a VET qualification.
The following requirements must be met:
- Students must have completed the Occupational Health and Safety (OH&S) module in the relevant VET course.
- Students must have a willingness to learn and be able to follow instructions carefully and competently.
- Punctuality is important and any planned or unplanned absences must be reported to both the workplace supervisor and the careers teacher.
- Students should only undertake this SWL placement if they are motivated and willing to actively participate in tasks and duties that will enhance their employability skills.
- Students are to complete any applicable relevant course work and/or Workplace Learning Record entries as outlined in the SWL Arrangement.
- Students must display a reliable nature and be willing to develop the capabilities of a sales assistant.
- Students must be respectful of their peers and workmates.
- Mobile phones are only to be used on meal breaks or out of work hours.

Dress Requirements

Please discuss uniform requirements with the employer at the preplacement interview. Students will be expected to wear neat casual dress appropriate for the workplace, sturdy closed in toe and heal shoes are essential. Personal Protective Equipment will be supplied by the employer for tasks involving cleaning and maintenance activities.

Special Transport Requirements

The student or the parent/guardian (where the student is under 18 years of age) is responsible for the student’s transport to and from the workplace. If it is proposed that the student may need to undertake vehicle travel with their employer and/or supervisor during the arrangement (including transporting the student to and/or from the workplace), the employer must complete the Structured Workplace Learning Travel and Accommodation Form. The student or the parent/guardian (where the student is under 18 years of age) must give their consent by also completing this form. If transport is presenting a problem, please contact CGLLEN to discuss available options and support that can be provided. Email: SWL@cgllen.org.au Phone: 03 5352 3266.

RELATED COURSES INCLUDE

• BSB20115 - Certificate II in Business
• BSB20120 - Certificate II in Workplace Skills
• BSB30115 - Certificate III in Business
• BSB30120 - Certificate III in Business
• SIR20216 - Certificate II in Retail Services
• TLI32416 - Certificate III in Logistics