Admin assistant, Data entry operator , Parts and accessories sales
Ararat Ford

If you are interested in consuming this opportunity, please contact CGLLEN on 03 5352 3266. Do you have a keen interest in the Automotive Retail, Service and Repair Industry? This Structured Workplace Learning (SWL) placement offers a student the opportunity to develop practical skills and knowledge in customer service within a busy automotive dealership. The student will work closely with our experienced team, learning the various aspects of customer interaction, service, parts, and administration.

Skills You Might Learn

Students may have the opportunity to attain a broad range of skills while on work placement. These will include valuable general employability skills such as:

• Employability Skills: Communication, teamwork, problem-solving, initiative and enterprise, planning and organising, self-management, learning, and technology.
• Industry Specific Skills: Hands-on experience with customer service, sales, and administrative processes, exposure to the operation of an automotive dealership, practical skills in using computer systems for parts allocation and invoicing, ability to work with tools and equipment necessary to the business.
• Ability to interact with customers in a professional manner and respond to their enquiries.
• Ability to follow instructions and work under supervision.
• Understanding of workplace safety practices.

Typical Tasks & Duties

Students will be responsible for the following tasks;

• Daily communication with customers
• Quoting service and repair work
• Quoting parts
• Allocating parts to storage and in the computer system
• Processing invoices for service, parts and administration
• Answering phones and emails
• Cash handling
• Engaging with customers related to mechanical and maintenance activities as advised by trained staff.
• Assisting trained staff with related administrative tasks.
• Following instructions carefully and competently.

Student Requirements

Students are permitted to learn how to use plant or equipment only if they are explicitly required in the performance criteria or assessment requirements of a unit of competency the student is undertaking as part of a VET qualification.
The following requirements must be met;
- Act in accordance with Occupational Health and Safety (OHS) requirements and have completed OHS modules as part of their VET course.
- Personal mobile phones are not required during work hours. Mobile phones or devices are only to be used during meal breaks and out of work hours.
- Students must have a willingness to learn and be able to follow instructions carefully and competently.
- Students must be willing to communicate clearly and work with a team. This includes notifying the supervisor of any planned or unplanned absence from placement.
- Students must be completing a related subject or have displayed an interest in Automotive professions.
- Students must have good vision and be physically able to work with hand tools and machines.
- Students must enjoy practical and manual work and be able to bend and lift using safe manual handling techniques.
- Take their Workplace Learning Record and/or take course assessment tasks to the work placement every day.

Dress Requirements

Dress requirements will be discussed with the successful student prior to commencement. Appropriate PPE must be worn in accordance with Workplace Health and Safety policy and procedure. Wear workwear that is comfortable and practical for work in a workshop- closed in toe and heel shoes/steel capped work boots.

Special Transport Requirements

The student or the parent/guardian (where the student is under 18 years of age) is responsible for the student’s transport to and from the workplace. If it is proposed that the student may need to undertake vehicle travel with their employer and/or supervisor during the arrangement (including transporting the student to and/or from the workplace), the employer must complete the Structured Workplace Learning Travel and Accommodation Form. The student or the parent/guardian (where the student is under 18 years of age) must give their consent by also completing this form. If transport is presenting a problem, please contact CGLLEN to discuss available options and support that can be provided. Email: SWL@cgllen.org.au Phone: 03 5352 3266.

RELATED COURSES INCLUDE

• AUR20520 - Certificate II in Automotive Servicing Technology
• AUR20716 - Certificate II in Automotive Vocational Preparation
• AUR20720 - Certificate II in Automotive Vocational Preparation
• BSB20115 - Certificate II in Business
• BSB20120 - Certificate II in Workplace Skills
• BSB30115 - Certificate III in Business
• BSB30120 - Certificate III in Business
• ICT20115 - Certificate II in Information, Digital Media and Technology
• ICT30118 - Certificate III in Information, Digital Media & Technology
• ICT30120 - Certificate III in Information, Digital Media & Technology