Customer service adviser
Novotel Melbourne Airport

An exciting SWL placement is available at the Novotel hotel at Melbourne Airport. A little bit about the hotel:

Located at Terminal 4 and 5-minute walking distance to airport terminals, Novotel Melbourne Airport stands as one of the closest hotels to Melbourne Airport, offering unmatched connectivity, comfort, and convenience. Whether you’re seeking a hotel in Melbourne Tullamarine Airport for a quick layover or a longer stay, Novotel is the ideal choice for both business and leisure travellers. Enjoy the convenience of spacious Melbourne Airport hotel accommodation and excellent dining venues, all just a short stroll from the terminals and only 30 minutes from Melbourne CBD. At Novotel Melbourne Airport, every stay is designed with your needs in mind. Our 248 rooms and suites (some featuring stunning tarmac views) offer comfortable beds, complimentary Wi-Fi, and Flatscreen TVs, making it one of the best Melbourne Airport hotels in Tullamarine.

Skills You Might Learn

Customer service
Interpersonal and communication skills development
Teamwork
Problem-solving skills

Typical Tasks & Duties

Strong customer service is a primary attribute of a Switchboard operator. Your strong communication skills will shine through in this role by delivering service experience from excellent customer service, having knowledge of food and safety requirements and everything in between. The student will be involved in a wide variety of tasks and some may include:

Switchboard operator – Duties Overview:
• Answer calls within 3 rings using specified greeting for hotel.
• Positively respond to all calls (both internal and external), redirect to rooms / departments as required.
• Take messages in prescribed manner, repeat back to caller and dispatch within 15mins.
• Ensure wake up calls are completed as requested with reminder calls if required.
• Accurately account for all guest calls.
• Be familiar with all hotel emergency procedures.
• Continually update hotel and local product knowledge.

Student Requirements

An interest in business/customer service and a desire to deliver exceptional customer service.
A friendly and positive demeanor with attention to detail and an ability to respond to the changing nature of service times in a hotel environment.

Dress Requirements

Black shirt and pants, closed toe shoes. Please discuss in further detail with Sonia.

Special Transport Requirements

please refer to PTV ap for travel options.

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• BSB20115 - Certificate II in Business
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• SIT30616 - Certificate III in Hospitality