IT Support Technician
eManaged

Would you like to commence an exciting career in Information Technology and Communications as an Information Technology Support Technician in a School Based Traineeship (SBAT)?

eManaged have a great opportunity for a student who is career focused on Information Technology and Communications.

Ivan Janssen (CEO) started eManaged in 2016. He incorporated major changes to the business and exited retail sales of computer and stationery and started moving towards preventative cyber security and IT managed and maintenance services. Ivan's son Julius has been actively involved in transforming IT support services for the past six years as vCIO (virtual Chief Information Officer), which is an integral role in the eManaged process. Trust and respect among the staff are the foundation of the incredible, sustainable workplace culture that eManaged Pty Ltd.

This is an ideal placement for a VCE VET student enrolled in a VET Information Technology subject to gain part time employment whilst studying a secondary school program.

If you are interested in applying for this SBAT opportunity, please share this opportunity with your Careers Transition Pathway Officer, Careers, VET or VCE-VM Coordinator.

Skills You Might Learn

The SBAT will gain a broad range of skills as a Information Technology Support Technician Trainee.

These include skills such as:
• Communication.
• Teamwork.
• Punctuality.
• Presentation.
• Problem solving.
• Planning.
• Initiative.
• Hygiene.
• Follow instructions.
• Work under supervision.
• Industry specific OH&S.

The SBAT may also attain vital industry specific skills which will relate to their training they include:
• Hands-on practical experience.
• Observing and learning from industry qualified and experienced professionals.
• Working in a Information Technology and Communications environment.
• Working with tools and equipment necessary to the occupation.
• Liaising and working with supervisors, colleagues, industry personnel, customers/clients and suppliers.

Typical Tasks & Duties

As an SBAT IT Support Technician, you would assist in the day-to-day activities at the eManaged Mildura Office.

The SBAT will undertake the following tasks and duties;
• Develop and extend critical and creative thinking skills.
• Work in a team.
• Securely manage personally identifiable information and workplace information.
• Identify IP, ethics and privacy policies in ICT environments.
• Provide ICT advice to clients.
• Apply introductory programming techniques.
• Evaluate characteristics of cloud computing services and solutions.
• Create ICT user documentation.
• Install, figure and secure a small office and home office network.
• Create and style simple markup language documents.
• Use advance features of applications.
• Provide basic system administration.

Student Requirements

Students with a positive attitude towards Information Technology and Communications who are self-motivated, willing to listen and follow instruction are encouraged to consider a future SBAT placement to develop skills learned from their VET subject relating to Information Technology.
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Whilst the student is attending the work placement they are expected to:
• Students must be interested in Information Technology and Communications as an SBAT and possess good communication skills.
• Students must be willing to spend periods of time observing and to undertake necessary tasks as requested.
• Dress appropriately.
• Maintain interest and participate in tasks and work duties.
• Be well mannered and behave in a respectful and responsible manner.
• Be punctual.
• Follow management instructions.
• Act in accordance with Occupational Health and Safety (OHS) requirements.
• Work within the team.
• Listen and take advice from fellow workers.
• Respect other people’s belongings.
• Demonstrate the skills they have developed through their course.
• Take their Logbook to the work placement every day.

SBAT EMPLOYMENT AND TRAINING DETAILS:
The minimum number of employment and training hours is 13 hours per week
These hours may be averaged over three periods of four months in each year of the training contract. At least one day during the normal school week must be timetabled to be spent on the job or in training.

Dress Requirements

The student must be well presented, clean and hygienic at all times.
• Neat professional business attire is required.
• Flat, non-slip, enclosed work shoes.
• Please do not wear clothing which others may find offensive.

Personal Protective Equipment (PPE) appropriate to the tasks and duties carried out by the student, will be supplied by the Host Employer.

Special Transport Requirements

Public Transport is limited, the SBAT is to check public transport availability and or speak to parents/carer to organise transport prior to contacting employer.

CDC Victoria - Mildura: Ph: 5023 0274, Website: https://cdcvictoria.com.au/travel-information/timetables-and-maps/mildura/.

RELATED COURSES INCLUDE

• ICT40120 - Certificate IV in Information Technology Networking