IT testing
Computer Tech Support

### IT - Tech Support work placement opportunity ###
Have been in operation in Shepparton for 20 years, servicing the Goulburn Valley. The main services delivered include; repairs and servicing, speed up computer, virus removal, software and hardware upgrades, software installation, data recovery, network installation, maintenance contracts, computer upgrades. They provide an onsite service and also sell second hand computers, establish internet connections. They also sell and deliver computer systems, printers, scanners, software & peripherals

Skills You Might Learn

Work and communicate effectively in an ICT environment.
Install and optimise operating system software
Run standard diagnostic tests
Operate application software packages
Implement system software changes
Customise packaged software applications for clients
Connect internal hardware components
Care for computer hardware
Maintain equipment and software
Provide basic system administration
Migrate to new technology

Typical Tasks & Duties

The typical daily tasks would include:
- virus cleaning
- builds
- onsite with senior tech
- windows reload
- fault tracing
Learn the basics involved in a retail and ICT support role in computers. On and offsite opportunities to troubleshoot and provide support for customers, hands-on experience with ICT, networking, hardware and software in this locally owned business. Customer service, troubleshooting, cleaning, stocking shelves, team work, communication and customer enquiries.

Student Requirements

Willingness to learn and an interest in information technology. Motivated and organised. Good communication skills.

Dress Requirements

Business attire. Black dress pants, black dress shoes, shirt and tie.

Special Transport Requirements

Independent transport is required, public transport is close by.

RELATED COURSES INCLUDE

• ICT20115 - Certificate II in Information, Digital Media and Technology
• ICT30115 - Certificate III in Information, Digital Media & Technology
• VCE20116 - Industry & Enterprise
• VIC20116 - VCAL Studies