Admin assistant
ANZ Greensborough

An Indigenous SBAT is available at ANZ - Greensborough. As a Banking Customer Service / Teller, the student will learn the importance of being the first point of contact for customers at a financial institution, report to a branch supervisor or manager, handle customer account inquiries and resolve issues and assist customers in ordering new debit/credit cards. The successful candidate needs to be studying Certificate III in Business or Certificate III in Financial Services so the branch staff can confidentially develop and apply Customer Centric, Customer Engagement and Customer Delivery experiences. If you are ready for your next big move and genuinely interested in a career pathway in the Banking & Finance sector, then apply today!

Skills You Might Learn

Whilst on placement the student will have the opportunity to practice their Business Admin skills, including data entry, organising and completing daily work activities, uploading files, use various systems including Microsoft Office suite, Learning Management Systems (LMS) and Student Management Systems (SMS). Industry skills aligned with your VET studies and other transferable skills learned may include:
- Communication
- Teamwork
- Time management
- Problem solving
- Following instructions
- Work under supervision
- Critical thinking
- Analytical skills
- Financial acumen
- Foreign Exchange

Typical Tasks & Duties

During a typical day, the Banking Customer Service/ Teller may assist with customer enquiries, handle financial transactions, balance cash, help customers learn how to get the most from their digital banking experience, and cross- or upselling products and services.

During a typical day, student tasks and duties at this level may include the following:
- Working with multiple communication channels
- Receiving and responding to customer requests
- Handling customer complaints
- Handling enquiries and resolving issues
- Identifying customer needs
- Facilitating deposits and withdrawals and drawing up or cashing cheques
- Preventing fraudulent transactions and losses and ensuring customer account safety
- Promoting bank products and services
- Often working to personal and business-wide financial targets

Student Requirements

The indigenous student needs to be studying Certificate III in Business Administration or Certificate III in Business. This opportunity is best suited to someone who can demonstrate the following:
- Have a positive attitude towards customer service
- Be self-motivated
- Have good work ethics
- Have a willingness to listen and follow instructions
- Be a team player
- Have good communication skills
- Is punctual
- Have a great attitude

Dress Requirements

Attire should be smart casual and neat and tidy appearance are required and professionally presented at all times.
- Closed in shoes
- Neat clean clothing

This attire will be discussed directly with employer at interview.

Special Transport Requirements

Student must organise their own transport to the workplace. Local bus station is approximately a 5-minute walk.

RELATED COURSES INCLUDE

• BSB20115 - Certificate II in Business
• BSB30115 - Certificate III in Business
• BSB30415 - Certificate III in Business Administration
• BSB31015 - Certificate III in Business Administration (Legal)