Admin assistant
Robinvale Golf Club

Do you have a keen interest in the Business Administration in the Tourism, Travel and Hospitality Industry and in particular as an Administration Assistant?

If so, Robinvale Golf Club will give you a great opportunity to gain experience as an Administration Assistant at their modern golf club complex, working with a highly skilled administration team.

This is an ideal placement for a student currently studying a VETDSS subject in Business Management Studies to gain skills with a well reputed club in the Robinvale area.

Sounds like a pretty good employer to have on your resume doesn't it? Make
Robinvale Golf Club your next phone call to find out more.

Skills You Might Learn

The student may have the opportunity to attain a broad range of skills while on work placement. These may include valuable employability skills such as:
• Communication.
• Teamwork.
• Punctuality.
• Presentation.
• Hygiene.
• Problem solving.
• Planning.
• Initiative.
• Follow instructions.
• Money Handling
• Work under supervision.
• Industry specific OH&S.

The student may also attain vital industry specific skills which will relate to their secondary school studies they include:
• Hands-on practical experience.
• Observing and learning from industry qualified and experienced professionals.
• Working in real-life scenarios.
• Working with tools and equipment necessary to the occupation.
• Liaising and working with supervisors, colleagues, industry personnel, customers/clients and suppliers.

Typical Tasks & Duties

As an Administration Assistant you would look after the needs of guests on arrival and during their stay at the venue. Your duties would include general receptionist work, administration tasks, inform guests about the facilities, policies and procedures whilst providing tourist information to guests.

The student may undertake the following tasks and duties;
• Work effectively with others.
• Source and use information on the hospitality industry.
• Work effectively in hospitality service.
• Provide service to customers.
• Show social and cultural sensitivity.
• Coach others in job skills.
• Participate in safe work practices.
• Use hygienic practices for hospitality service.
• Provide reception services.
• Process bookings and reservations.
• Use a computerised reservations or operations system.
• Provide visitor information.
• Process financial transactions.
• Communicate in the workplace.
• Design and produce business documents.

Student Requirements

Students with a positive attitude towards Tourism, Travel and Hospitality Industry and in particular Business Administration as an Administration Assistant with a keen eye for detail and are self-motivated, willing to listen and follow instruction are encouraged to consider a future SWL placement to develop skills learned from their VETDSS subject in Business Management Studies.

Whilst the students is attending the work placement they are expected to:
• Dress appropriately.
• Maintain interest and participate in tasks and work duties.
• Be well mannered and behave in a respectful and responsible manner.
• Be punctual.
• Follow management instructions.
• Act in accordance with Occupational Health and Safety (OHS) requirements.
• Work within the team.
• Listen and take advice from fellow workers.
• Respect other people’s belongings.
• Keep a note pad and pen handy to take notes for their own reference.
• Demonstrate the skills they have developed through their course.
• Take their Log Book to the work placement every day.

Dress Requirements

The student must be well presented and groomed as Administration staff work in full view of customers.
• Flat, non-slip, enclosed work shoes.
• Dark polo top and long pants.
• Long hair must be tied back, nails must be kept short and clean.

Personal Protective Equipment (PPE) appropriate to the tasks and duties carried out by the student, will be supplied by the Host Employer.

Special Transport Requirements

Public Transport is limited, students to check public transport availability and or speak to parents/carer to organise transport prior to contacting employer.

RELATED COURSES INCLUDE

• BSB20115 - Certificate II in Business
• BSB30115 - Certificate III in Business