W119769 - Sales assistant

Sales assistant

A great opportunity with KaiserCraft for a student currently studying Retail must have a strong interest in Arts and Craft. A focus on product knowledge can be developed within this role and the opportunity to share innovative ideas. The ability to build customer relationships and gain an understanding in the arts and craft market.

Skills You Might Learn

The student may have the opportunity to attain a broad range of skills while on work placement. These may include valuable employability skills such as;
• Communication.
• Teamwork.
• Attention to detail.
• Punctuality.
• Presentation.
• Hygiene.
• Problem solving.
• Planning.
• Initiative.
• Follow instructions.
• Work under supervision.
• Industry specific OH&S.

The student may also attain vital industry specific skills which will relate to their secondary school studies they include:
• Hands-on practical experience.
• Observing and learning from industry qualified and experienced professionals.
• Working in real-life scenarios.
• Working with equipment necessary to the occupation.
• Liaising and working with supervisors, colleagues, industry personnel, customers/clients and suppliers.

Typical Tasks & Duties

Student to focus on understanding customer’s needs,
As a Retail Services Assistant in a large retail outlet your work would include customer service, operating point-of-sale equipment as well as stock operations which will include sort and place merchandise on shelves. You would also be responsible for ensuring the retail store and is kept orderly and clean, and that goods are secured properly displayed and stored. Will require focusing and learning product knowledge and potential to create displays or present merchandise to maximise sales target.

Retail Services tasks include;
• Engage the customer.
• Communicate in the workplace to support team and customer outcomes.
• Work effectively in a service environment.
• Organise personal work requirements.
• Advise on products and services.
• Identify and respond to security risks.
• Contribute to workplace health and safety.
• Receive and handle retail stock.
• Use strategies to respond to routine workplace problems.
• Organise and maintain the store environment.
• Follow point-of-sale procedures.
• Use business technology.

Student Requirements

Students with a positive attitude towards customer service with a creative mind set who are self-motivated, willing to listen and follow instruction are encouraged to consider a future SWL placement to develop skills learned from their VETDSS subject in Retail.

Whilst the student is attending the work placement they are expected to:
• Students must be interested in arts and craft, be sociable with good communication skills.
• Students must be willing to spend periods of time observing and to undertake necessary tasks as requested.
• Dress appropriately.
• Maintain interest and participate in tasks and work duties.
• Be well mannered and behave in a respectful and responsible manner.
• Be punctual.
• Follow management instructions.
• Act in accordance with Occupational Health and Safety (OHS) requirements.
• Work within the team.
• Listen and take advice from fellow workers.
• Respect other people’s belongings.
• Keep a note pad and pen handy to take notes for their own reference.
• Demonstrate the skills they have developed through their course.
• Take their Log Book to the work placement every day.

Dress Requirements

• Neat casual dress with enclosed comfortable foot wear. No inappropriate slogans or ripped clothing.

Special Transport Requirements

SPECIAL TRANSPORT REQUIREMENTS: (EG: Public Transport Availability)?
Public Transport is limited, students to check bus transport availability and or speak to parents/carer to organise transport prior to contacting employer.

Buslink Sunraysia: Ph: 5023 0274, Website: http://buslink.com.au/your-bus-service/mildura/


  • SIR20216 - Certificate II in Retail Services
Positions: 1 Position
ID Number: W119769
Location: Mildura - Explore Region
Mode/Type: Structured Workplace Learning (SWL)
Attendance: Negotiable
Added By: Northern Mallee Local Learning & Employment Network


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