Food and beverage attendant
Fred and Bet's

If you are interested in this exciting opportunity, please contact CGLLEN for further information regarding placement requirements- swl@cgllen.org.au or 5352 3266. Locally owned and operated, Fred and Bet’s Café endeavour to provide customers with a dining experience they do not wish to forget. All of the food is homemade, offering a variety of fresh snacks, breakfast and lunch options plus delicious coffee and a huge range of T2 tea, fresh juice, milkshakes, smoothies and uniquely created bubble teas.
All food and drinks can be eat in or takeaway – convenient online ordering through the SKIP app is available. Fred and Bet’s offer catering for functions big or small, supporting businesses in hosting events.
This placement is a great chance for students with passion for customer service to learn about the roles of a chef, hospitality manager, front of house attendant, barista and waitstaff. It particularly suits someone with an interest in customer service while learning food handling skills. Students will gain experience in many aspects of the day to day operations of a busy cafe and catering business. A successful placement at Fred and Bets can lead to ongoing employment and can open doors to a career in hospitality for those students who show enthusiasm and great team working skills. If you are motivated and enthusiastic about learning from some of the best professionals in the industry, please talk to your careers teacher today about how to apply.

Skills You Might Learn

Students may have the opportunity to attain a broad range of skills while on work placement.
These may include valuable general employability skills such as:
- Communication.
- Teamwork.
- Problem solving.
- Initiative and enterprise.
- Planning and organising.
- Self-management.
- Learning.
- Technology.
Students may also attain vital industry specific skills which will relate to their studies such as:
- Hands-on practical experience.
- Observing and learning from industry qualified and experienced professionals.
- Working in real-life scenarios and environments.
- Working with tools and equipment necessary to the occupation and business.
- Liaising and working with colleagues, managers, customers/clients and suppliers.

Typical Tasks & Duties

Students will assist staff carrying out their duties and complete tasks assigned by the workplace supervisor. This placement directly involves customer service in the various sections of the cafe and in the catering business. Students will learn about stock replenishment and displays, assisting customers, food handling and assisting with food service to takeaway customers and table service.
Students will be responsible for the following tasks;
- Assisting trained staff with related food service activities as instructed.
- Engaging with customers as advised by Fred and Bet’s Cafe staff.
- Completing all kitchen hand related cleaning, set up and packing away tasks as assigned by Fred and Bet’s Cafe staff.

Student Requirements

Students are encouraged to consider a SWL placement to develop skills learned from their Industry and Enterprise subject and/or VET course in Hospitality.
The following requirements must be met;
- Students may undertake tasks and typical duties only if they are completing a relevant VET qualification and the structured workplace learning will allow them to obtain or further develop the skills and knowledge outlined in a relevant unit of competency within the qualification.
- Students must have completed the Occupational Health and Safety (OH&S) module in Work Related Skills or the OH&S module in the relevant VET course.
- Student must be interested in the Hospitality industry.
- Student must be willing to spend periods of time observing and to undertake necessary tasks as requested.
- Dress appropriately.
- Maintain interest and participate in tasks and work duties.
- Be well mannered and behave in a respectful and responsible manner.
- Be punctual and contact both the workplace supervisor and the careers teacher if there are any planned or unplanned absences.
- Follow management instructions.
- Have good communication skills. This includes notifying the workplace supervisor and the careers teacher of any planned or unplanned absences.
- Act in accordance with Occupational Health and Safety (OH&S) requirements.
- Work within the team.
- Listen and take advice from fellow workers.
- Respect other people’s belongings.
- Keep a note pad and pen handy to take notes for their own reference.
- Demonstrate the skills they have developed through their course.
- Take their Workplace Learning Record or have practical assessments prepared to complete at the work placement every day.
- Comply with instructions around the use of personal mobile phones and understand that all personal devices are only to be used on breaks or out of work hours.

Dress Requirements

Students are required to wear enclosed, non slip shoes. Appropriate attire for a food and beverage attendant will be discussed with the successful student applicant.

Special Transport Requirements

The student or the parent/guardian (where the student is under 18 years of age) is responsible for the student’s transport to and from the workplace. If it is proposed that the student may need to undertake vehicle travel with their employer and/or supervisor during the arrangement (including transporting the student to and/or from the workplace), the employer must complete the Structured Workplace Learning Travel and Accommodation Form. The student or the parent/guardian (where the student is under 18 years of age) must give their consent by also completing this form. If transport is presenting a problem, please contact CGLLEN to discuss available options and support that can be provided. Email: SWL@cgllen.org.au Phone: 03 5352 3266.

RELATED COURSES INCLUDE

• BSB20120 - Certificate II in Workplace Skills
• SIT20316 - Certificate II in Hospitality
• SIT20416 - Certificate II in Kitchen Operations
• SIT30616 - Certificate III in Hospitality
• SIT30916 - Certificate III in Catering Operations
• VCE0000001 - VCE (including VCE Vocational Major)
• VCE20116 - Industry & Enterprise